General FAQ

What is DepositGuard
We provide an easy and safe payment service specifically designed for vacation rentals. Once you make your payments via our online platform, we hold y...
Mon, 13 Oct, 2014 at 6:38 AM
Forgot my password
No problem. Click on the Forgot Password Link. Enter in your email address. You will then be asked the answers to the two security questions you entered whe...
Tue, 26 Aug, 2014 at 7:02 AM
Can I use DepositGuard for rentals outside the United States
Definitely. We understand that safeguarding money for international rentals is especially important and our service takes the complexity and risk out o...
Mon, 21 Apr, 2014 at 11:22 PM
How much does it cost to use DepositGuard's service
We collect a service fee from the renter based on the transaction amount at the time the payment is made.   If the Renter pays with MasterCard or Vi...
Wed, 23 Apr, 2014 at 7:43 PM